How Our Ratings Work

We value your feedback as it helps us improve the marketplace experience for all our customers, and also supports our sellers in enhancing their services. Here's a brief guide on how to rate and rank both a Product and Seller's performance:

Our rating system consists of four categories which focus on various aspects of your shopping experience.

Each category is rated on a 5-star scale, from 1 to 5, where 1 star means "Very Dissatisfied", 3 stars signifies average satisfaction and 5 stars means "Very Satisfied". 

DialedN then applies its own percentage weighting to each of the categories to ensure sellers and products are meeting our service standards.

Each category's weight is multiplied by the rating given by you, and the sum of these products forms your overall star rating, providing a comprehensive picture.  We routinely review and adjust these weights as we learn more about what's important to our customers.

When rating, please be as objective as possible. Remember, your review will help other customers make informed decisions about product purchases and also guide our sellers to understand where they excel or need improvement. Your honest and fair evaluation contributes to our aim of building a trusted, transparent marketplace that prioritizes meritocracy. 

Here are the rating criteria for your PRODUCT rating:

  1. Product Quality & Durability: Did the product feel well-made, and do you anticipate it lasting a reasonable amount of time?
  2. Functionality & Performance: Did the product work as described and meet your expectations?
  3. Value for Money: Did you feel the product was worth the price?
  4. Brand / Manufacturer Trustworthiness: Would you buy future products from this Brand / Manufacturer?

Now for your rating of the SELLER’S performance:

  1. Shipping Speed: Did your item arrive in the expected timeframe?
  2. Condition Upon Arrival: Was the item undamaged and in perfect condition, as expected?
  3. Product Description Accuracy: Did the product match the seller's description?
  4. Seller Trustworthiness: Would you trust this seller for future purchases?

Your insights are instrumental in maintaining our marketplace's quality. Thank you for sharing your experience and contributing to informed purchasing for all.