Shipping Policy

DialedN offers sellers the ability to purchase shipping labels to fulfill their orders at discounted rates and also allows sellers to use their own shipping labels. This Shipping Policy explains your shipping obligations as a seller and your rights and responsibilities when using DialedN’s shipping label services.

This policy is a part of our Terms of Service. By opening a DialedN store, you're agreeing to this policy and our Terms of Service.

Shipping items

Sellers are responsible for packaging and shipping their sold items to buyers. If you're using a shipping or fulfillment service, please keep in mind that you are ultimately responsible for making sure that your buyers receive their orders.

By selling on DialedN, you agree to:

  1. Provide an accurate "ships from" address.
  2. Specify your shipping costs and processing times in your listings.
  3. Ship items promptly after they are sold. Prompt shipping means that you ship each item within 2 business days of purchase, unless you specify otherwise in your processing time or agree to a different shipping period with the buyer through Messages. Before you update your processing time for a specific order, you must first obtain your buyer’s consent.
  4. Comply with all local and national shipping regulations.
  5. Ship to the address listed on the DialedN receipt.
  6. Mark the order as shipped and provide tracking information when you ship, or use a shipping label purchased on DialedN, which automatically marks your order as shipped. Remember that you may only mark an order as shipped after you actually have shipped it and provided tracking information. When you mark an order as shipped, the buyer will receive a notification.
  7. Charge an appropriate amount for shipping. US sellers may be able to use calculated shipping to have shipping costs calculated automatically.
  8. By entering tracking information or delivery confirmation on DialedN, you're giving us permission to collect and share this data received from your chosen shipping carrier with the buyer.
  9. In the unlikely event an order does not arrive, be prepared to provide valid proof of shipping. Valid proof of shipping must show that the item actually was shipped and that it was sent to the address provided by the buyer on DialedN. If a buyer does not receive their order, they may file a case against your store.

Shipping Labels on DialedN

All sellers in the United States are able to purchase Shipping Labels on DialedN. By purchasing and using Shipping Labels on DialedN, you agree that:

  1. All shipping labels will only be used to ship corresponding DialedN orders.
  2. Shipping labels may not be transferred or sold to a third party.
  3. You are fully responsible for the contents of any parcels you ship using Shipping Labels on DialedN. In addition to DialedN’s policies, you agree to comply with the terms and conditions and any other policies or rules imposed by the carrier you use to ship your items.
  4. Shipping services are provided by the applicable third party shipping partner and/or carrier, not DialedN, and you are responsible to review, accept and abide by the applicable shipping partner’s and carrier's terms and conditions, including their privacy policy, in connection with your use of their services. DialedN is not liable or responsible for any issues you may have with a carrier’s services and you should contact the applicable carrier as needed. In addition, DialedN is not responsible for any issues you may encounter while items you ship using Shipping Labels on DialedN are in transit. That means that if an item is lost, damaged, or arrives later than expected, you will have no recourse against DialedN, regardless of DialedN’s involvement in resolving the issue. Please review the applicable carrier’s terms and conditions for more information on how they handle parcels that are lost, damaged, or delayed.
  5. DialedN reserves the right to remove your access to and ability to purchase Shipping Labels on DialedN at any time and for any reason.
  6. You acknowledge and consent to DialedN sharing your information with your chosen shipping partner and shipping carrier in order to complete your requested transaction subject to our Privacy Policy.

USPS Labels

US sellers can purchase USPS postage on DialedN to fulfill their orders. By using USPS postage, you agree to comply with the USPS rules and USPS Privacy Policy.

Sellers may request a refund for USPS postage within 10 days of creating a label, as long as the label has not been used to ship a package. USPS reviews refund requests, and DialedN will notify sellers once a request is approved or denied.

UPS Labels

US sellers can purchase UPS postage on DialedN to fulfill their orders. By using UPS postage, you agree to comply with the applicable UPS Terms and Conditions.

Sellers may request a refund for UPS postage within 14 days of creating a label, as long as the label has not been used to ship a package. UPS reviews refund requests, and DialedN will notify sellers once a request is approved or denied.

FedEx Labels

US sellers can purchase FedEx shipping labels on DialedN to fulfill their orders. By using FedEx shipping labels, you agree to comply with the FedEx Service Guide.

Sellers may request a refund for FedEx shipping labels within 10 days of creating a label, as long as the label has not been used to ship a package. DialedN processes refund requests, and we will notify sellers after their request has been approved or denied.

Shipping Return Labels

U.S. Sellers who accept returns from buyers and ship packages using USPS, can purchase a USPS shipping return label on DialedN. Shipping return labels are available for packages purchased by U.S. buyers who made the purchase as a registered DialedN user. USPS shipping return labels are available for packages shipped from and to addresses in the 50 U.S. states only

Shipping Insurance

When you purchase and use Shipping Labels on DialedN, you can purchase parcel insurance, when available, to protect your shipments. With our 3rd party shipping partner, Shippo, you can purchase the insurance offered by the carriers or discounted 3rd party insurance provided by Shippo’s partner, XCover.

Fees

The cost of a shipping label will depend on the origin, destination, weight, mail class, package type, and dimensions of the package. If you add signature confirmation or insurance, fees will be added to the total cost of the label at the point of purchase. All fees for USPS, UPS, FedEx, and shipping insurance via XCover will appear separately on your payment account and will specify the name of the service provider and the shipping label number. The fees for shipping labels and shipping insurance will appear in US Dollars (USD).


Please see the Payments Policy and Fees Policy for additional information.